Product Returns/R.M.A. 
If you need to return a product, make sure you have your order number ready. Please call us for a Return Merchandise Authorization (RMA) number at
(305)718-8498 , Monday through Friday 9:30 am to 4:00 pm EMT, or e-mail us to support@pcdirectsource.com . RMA numbers will be given only to products which are currently under warranty. Returns for credit must be received within 30 days of the invoice date (15 days for CPU's). After 30 days, RMA's are only valid for exchange of a defective product. All returns are subject to a 20% restocking fee. RMA numbers are only valid for 15 days. Shipping charges on returned goods are non-refundable . 

Opened retail box CPU's may not be returned for credit and will only be exchanged for the same if found defective. Some products are supported directly through the manufacturer and must be returned accordingly. When returning an item to us, it is important that you return it to us with all accessories, manuals, cables, etc., in order to receive a credit or exchange. Items returned to us without all accessories or items which are defaced will be charged a 20% restocking fee. Please package your return item in a separate shipping box with appropriate packaging. If you are not sure how to package an item for safe shipping, please consult a local shipping company. 

Product being returned to us in an envelope or with insufficient packaging will be refused and your warranty will be voided. Please place the RMA number on the outside of the shipping box before returning it to us. RMA's which do not meet the criteria outlined above will be returned. Please call us if you have any questions. 

For advanced RMA replacement written authorization from cutomer is required. With authorization customers credit card will be charged, also there is a $8.00 non-refundable processing fee. Upon receiving the defective parts from customer, the customer will receive a refund on the last day of the month.

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